FAQ

🐾 FAQ – Pawbu

1. When will my order ship?
Orders are processed within 1–3 business days. Once your order is shipped, you’ll receive a tracking number by email.

2. How long does shipping take?
Shipping typically takes 5–10 business days within the US, depending on your location.

3. How can I track my order?
After your order is shipped, you’ll get a tracking link by email. You can also click “Track My Order” in the chat box on our site.

4. What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please read our Return & Refund Policy for more details.

5. Do you offer free shipping?
Yes! We offer free shipping on orders over $50 within the United States.

6. What kind of products do you sell?
We offer curated, high-quality accessories, toys, and care essentials for dogs and cats.

7. Are your products safe for pets?
Yes. All our products are pet-safe and carefully selected with your furry friends in mind.

8. Can I cancel or change my order?
Orders can only be canceled or modified before they are shipped. Contact us at contact.pawbu@gmail.com as soon as possible.

9. Do you ship internationally?
Currently, we only ship within the United States.